Refund Policy

1. Scope of This Policy

This Refund Policy applies exclusively to products, services, and digital subscriptions offered directly and payable through the LArcade Quality Index Elite website at arcadequalityindex.com. It does not apply to third-party apps, games, or products purchased elsewhere, including those accessed through affiliate links on our Site. Any purchases of mobile games or in-app items from app stores like Google Play or Apple App Store are subject solely to the respective store's refund policies.

2. Types of Paid Products and Services

Currently, Arcade Quality Index Elite offers the following types of digital transactions:

• Premium Subscription: Monthly or annual paid membership granting access to exclusive editorial content, advanced rating breakdowns, downloadable guides, and ad-free browsing.
• Single Digital Guide: One-time purchase of downloadable game selection guides, comparison reports, or detailed feature analysis documents.
• Virtual Events or Webinars: Paid access to interactive sessions, live Q&A, or exclusive presentations by our gaming experts.
• Donations & Support: Voluntary one-time monetary contributions to support our editorial independence and site maintenance.

3. No Automatic Refund Policy

Due to the immediate, digital, and easily replicable nature of our products, all sales are generally considered final upon delivery, except in explicitly defined circumstances below. We do not provide refunds merely due to a change of mind, preference, or because a user did not find a particular game review valuable.

4. Eligibility for a Refund

We aim to be fair and transparent. You may be eligible for a full or partial refund in the following limited cases:

• Technical Failure: Our platform experiences a significant error or outage that persists for more than 48 consecutive hours, preventing you from accessing the purchased subscription or guide after we have been notified.
• Duplicate Charges: You are mistakenly charged twice for the same subscription or product within the same billing cycle due to a system glitch.
• Unauthorized Use: Your payment method was used without your authorization to purchase our products, provided you report the issue promptly and cooperate with our investigation.
• Subscription Cancellation Failure: You attempted to cancel your subscription through our designated cancel button, but due to a programming error, your subscription continued to renew, leading to an unintended charge.
• Materially Different Product: We deliver something that is fundamentally different from the detailed description provided on the sales page (for example, the guide is missing mid-section or contains blank pages).

5. Non-Refundable Cases

Please note carefully, refunds are NOT granted under these conditions:

• You simply changed your mind or found no personal benefit in the guide.
• You already downloaded, viewed, or accessed more than a preview section of the guide.
• You lost access to the subscription because you exceeded the allowed number of devices or violated our Terms & Conditions (e.g., sharing login credentials).
• You request reimbursement for a donation or voluntary support.
• You are dissatisfied with third-party games or external products that we merely reviewed or recommended.
• You purchased through a third-party newsstand, app store, or affiliate network, except when store policies explicitly allow refunds.
• More than 30 days have elapsed since the original transaction date.

6. Refund Request Procedure

To request a refund, you must submit a request in writing to our support team within 30 calendar days from the original date of purchase. Please include the following information for verification:

• Your full name and email address associated with the purchase.
• Order number, transaction ID, or copy of the receipt.
• Date of purchase and amount paid.
• A detailed, clear explanation of why you believe you are entitled to a refund, referencing the specific condition under Section 4.
• Any supporting documentation, such as screenshots of errors or payment confirmations.

Send your request to [email protected] or via the contact form on our Site. Incomplete requests will not be processed until the missing information is provided.

7. Review and Processing Timeline

Once we receive your refund request, the following timeline applies:

• Acknowledgment: We will acknowledge receipt of your request within 1 to 2 business days.
• Investigation: Our support team will review your case and verify the details within 5 to 7 business days. We may contact you for additional information.
• Resolution: After completion of the review, we will notify you of our decision via email. If approved, refunds will be issued within 10 business days of approval, subject to your financial institution's processing time.
• Rejection: If your request is denied, we will provide a clear rationale in our response. You may appeal the decision within 14 days of receiving our denial.

8. Refund Format and Method

Refunds are issued using the original payment method whenever technically possible. In certain cases, where the original method is unavailable or expired, we may issue credit to your Arcade Quality Index Elite account or via mailed check, as agreed by both parties. We do not provide cash refunds in person.

9. Partial Refunds and Proration

In certain complex or recurring subscription cases, we may, at our sole discretion, offer a partial refund. For annual subscriptions, if a refund is authorized, it may be calculated on a pro-rata basis, deducting the equivalent of the monthly rate for the months you have already used the service along with any administrative fees (not exceeding 10%). No full refunds will be given on subscriptions that have been active for more than 30 days.

10. Changes and Cancellations

You can cancel your auto-renewing subscription at any time from your account settings or by following the cancellation link provided in email receipts. Your cancellation will take effect at the end of the current billing period. Access to premium content will continue until that date. However, canceling does not automatically trigger a refund unless you qualify under Section 4 above. You will not be charged for the next billing cycle after cancellation.

11. Chargebacks and Disputes

We encourage you to contact our customer support before initiating a chargeback with your bank or payment provider. Filing a chargeback without giving us the opportunity to investigate the issue may result in a delay or impossibility to resolve the matter amicably. We reserve the right to dispute chargebacks when a refund has already been granted or when the claim is unjustified under this Policy.

12. Exceptions and Force Majeure

In the event of a natural disaster, cyberattack, government mandate, or any other force majeure event beyond our reasonable control that prevents us from offering the service, or where applicable law imposes stricter requirements, we will make reasonable efforts to accommodate refunds where appropriate, as permitted by law.

13. Contacting Us

For any questions, concerns, or to initiate a refund request, please reach out to us:

• Email: [email protected]
• Support Form: Use the "Contact" page on our website.
• Mail: Arcade Quality Index Elite, 123 Review Avenue, Suite 45, San Francisco, CA 94103, United States
• Phone: +1 (555) 234-5678